Guest Safety Is Your First Amenity
Professional security for DFW hotels and hospitality properties. Lobby presence, parking patrol, guest floor monitoring, and event support — delivered with the professionalism your brand requires.
Who This Is For
Target audience: Hotel general managers, hospitality group directors, resort operators, and conference center managers
Hotels operate 24 hours a day with a revolving door of guests, visitors, vendors, and staff. That accessibility is the business — but it's also the vulnerability. Non-guests walking hallways at 2 AM. Vehicle break-ins in the parking lot. Conference room equipment theft. Every incident lands on TripAdvisor or Google Reviews and directly impacts future bookings. In DFW's competitive hospitality market, professional security isn't overhead — it's revenue protection.
How EJR Agency Handles Hotels & Hospitality Security
EJR Agency provides professional security officers for hotels and hospitality properties across Dallas-Fort Worth. Our guards maintain lobby and entrance presence, patrol parking areas and guest floors, monitor pool and amenity areas, and respond to guest and staff concerns. We match our officers' presentation to your property's brand standards — professional appearance, guest-service orientation, and the ability to represent your hotel positively while maintaining effective security coverage.
Compliance & Documentation
Security operations integrate with hotel PMS and incident reporting systems. Officers follow guest privacy protocols consistent with hospitality industry standards.
How This Works in Practice
Airport Corridor Hotel Security
A full-service hotel near DFW Airport was experiencing non-guest access issues and parking lot theft affecting business traveler satisfaction. We implemented a combined lobby officer and parking patrol program that reduced incidents and improved the property's Google review score within two quarters.
Convention Hotel Support
A large convention hotel in Downtown Dallas needed supplemental security during peak conference season. We provided flexible staffing that scaled with their event calendar — more guards during major conventions, baseline coverage during slower periods.
What Sets Us Apart
No Long-Term Contracts Required
Month-to-month availability on every engagement. Scale up or down as your needs change. No cancellation penalties or long-term commitments.
Real-Time Incident Reporting
Digital daily activity reports, incident documentation, and patrol logs delivered to your inbox. Your insurance carrier and stakeholders get the documentation they need.
Dedicated Account Manager
One point of contact who knows your property, your procedures, and your expectations. Not a rotating call center — a real person who manages your account.
DPS Licensed & Fully Insured
Every officer holds a valid Texas Department of Public Safety security license. Full commercial general liability coverage on every assignment.
Frequently Asked Questions
Can your officers work within our hotel's guest service standards?
Yes. We train our hospitality security officers to be professional, guest-friendly, and consistent with your property's brand. They serve as both security personnel and a positive point of contact for guests.
Do you handle both interior and exterior patrol?
Yes. Our coverage includes lobby presence, guest floor patrols, parking area coverage, pool and amenity monitoring, and perimeter security — tailored to your property layout.
Can you scale coverage for conferences and events?
Yes. We regularly supplement baseline hotel security with additional officers for conferences, banquets, and special events. Staffing adjusts to your event calendar.
Do your officers maintain a hospitality-appropriate demeanor?
Yes. Hotel security requires a balance between professional authority and guest-friendly approachability. Our officers are selected and trained specifically for hospitality environments — they handle situations discreetly without disrupting the guest experience.
Can you provide overnight lobby and parking security?
Yes. Overnight coverage is one of our most common hotel security services. Our guards monitor the lobby, patrol parking areas, respond to guest concerns, and manage after-hours access control when front desk staff is limited.
Do you handle guest disturbance situations?
Yes. Our officers are trained in de-escalation and handle noise complaints, unauthorized parties, intoxicated guests, and other disturbance situations professionally. They enforce your hotel policies while minimizing disruption to other guests.
Can security help with parking lot safety for guests?
Yes. Parking lot patrol, guest escorts to vehicles, and vehicle prowl prevention are core components of our hotel security programs. Visible patrol in parking areas is one of the most effective ways to protect guests and their belongings.
Do you work with hotel chains or independent properties?
Both. We work with independent hotels, branded properties, extended-stay facilities, and resort-style properties across DFW. We adapt our procedures to match your brand standards and corporate security requirements.